Returns & Exchanges

RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To withdraw, email us at info@highen.se or use our contact form at /pages/contact and state your order number. You may use the model withdrawal form available at konsumentverket.se, but it is not required.

HOW TO RETURN

After you contact us, we will send you return instructions. Pieces must be returned unworn, with all original tags and packaging, within 14 days of your withdrawal notice. Return shipping costs for a withdrawal are paid by the customer.

REFUNDS

We refund the full purchase price, including standard shipping, to your original payment method within 14 days of receiving your withdrawal notice. We may wait until we have received the piece back or you have shown proof of return.

EXCHANGES

If you would like a different size or piece, contact our Client Advisor. Availability depends on sourcing and is confirmed before an exchange is arranged.

AUTHENTICITY

Every piece is guaranteed authentic. See our Authenticity Guarantee for how to make a claim.