FAQ
AUTHENTICITY GUARANTEE
Are HIGHÉN pieces authentic?
Yes. Every piece offered through HIGHÉN is guaranteed authentic. We source through trusted boutiques, verified retailers and established industry contacts, and carefully inspect each piece before it is prepared for delivery.
ARE ALL PIECES BRAND NEW?
Yes. HIGHÉN offers exclusively new and unused pieces unless explicitly stated otherwise in the individual product description. Original labels and packaging are included where provided by the respective brand.
WHERE ARE YOUR PIECES SOURCED?
HIGHÉN works through a carefully selected sourcing network of trusted boutiques, verified retailers and established industry contacts. Some pieces are sourced specifically for your order.
WHY DOES SOURCING BEGIN AFTER MY ORDER?
Some pieces are secured specifically for each client. Once payment has been confirmed, HIGHÉN begins securing the piece through its sourcing network.
WHAT IF MY PIECE CANNOT BE SECURED?
In the rare event that a sourced piece cannot be secured, we will contact you directly and issue a full refund.
DO YOU OFFER WORLDWIDE DELIVERY?
Yes. HIGHÉN offers worldwide delivery. Available shipping methods, delivery options and costs are presented at checkout based on your destination.
HOW LONG DOES DELIVERY TAKE?
Delivery takes 1–3 business days within Sweden and the EU and 1–5 business days to the rest of the world, counted from order confirmation. Tracking information is sent by email once your order has been dispatched.
CAN I TRACK MY ORDER?
Yes. Once your order has been dispatched, you will receive tracking information by email.
CAN I CANCEL MY ORDER?
Please contact HIGHÉN as soon as possible if you wish to cancel an order. Because sourcing may begin shortly after payment is confirmed, cancellation may not always be possible. Your statutory consumer withdrawal rights remain unaffected.
CAN I RETURN MY PIECE?
Yes. Returns are handled in accordance with our Returns & Exchanges policy and applicable consumer law.
Please see our Returns & Exchanges page for full information about withdrawal rights, returns and refunds.
WHAT IF I HAVE A QUESTION ABOUT A PIECE BEFORE PURCHASING?
Our Client Advisor is available to assist with questions regarding product details, sizing, availability, sourcing and orders.
For personalised assistance, you can contact our Client Advisor before making a purchase.
HOW CAN I CONTACT HIGHÉN?
For questions about a piece, an order, availability or sourcing, please contact HIGHÉN through our Client Advisor service.