FAQ

Authenticity Guarantee

HIGHÉN sources exclusively from trusted boutiques, verified retailers, and established industry contacts. Every item is guaranteed authentic.

Pricing

Prices reflect current market value, availability, and demand. Limited or high-demand items may be subject to premium pricing.

Sourcing & Availability

Once an order is confirmed, we immediately begin sourcing. In the rare event that an item cannot be secured, the client will be notified and issued a full refund.

Are all items brand new?

Yes. All HIGHÉN items are brand new and unused unless explicitly stated otherwise in the product description.

Where are your products sourced?

We source our pieces through trusted boutiques, verified retailers, and established industry contacts. Each piece is carefully selected to meet the standards of HIGHÉN.

Do you offer worldwide delivery?

Yes. HIGHÉN offers worldwide delivery. Available shipping options and costs are displayed at checkout.

How long does delivery take?

Delivery times vary depending on the destination and shipping method selected. Tracking information will be provided once your order has been dispatched.

Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking information by email.

Can I cancel my order?

Because sourcing begins immediately after an order is confirmed, cancellation may not always be possible. If you wish to cancel an order, please contact us as soon as possible.

Can I return my order?

Yes. Returns are accepted in accordance with our Returns & Exchanges Policy. Please ensure that the item is returned in its original condition, including all original packaging and tags.

What if I have a question about an item before purchasing?

Our Client Services team is available to assist with questions regarding products, availability, sourcing, and orders. Please contact us before purchasing and we will be happy to assist.

How can I contact HIGHÉN?

For any questions regarding an order, product, or our services, please contact HIGHÉN through our Contact page. Our Client Services team will be happy to assist.

Client Conduct

HIGHÉN maintains a professional and respectful environment. Inappropriate or abusive communication will not be tolerated.