Refund policy

RETURNS & EXCHANGES

At HIGHÉN, every purchase is handled with the utmost care and discretion. We are committed to ensuring your complete satisfaction.

RIGHT OF WITHDRAWAL

In accordance with Swedish consumer law (Distansavtalslagen), you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. To exercise this right, please contact us at highensweden@gmail.com within the 14-day period.

Returned items must be unused, in their original condition, and with all original packaging and tags intact. The cost of return shipping is borne by the client.

Upon receipt and inspection of the returned item, a full refund will be issued within 14 days.

AUTHENTICITY GUARANTEE

HIGHÉN sources exclusively from trusted boutiques, verified retailers, and established industry contacts. Every item is guaranteed 100% authentic.

ORDER CANCELLATIONS

Once an order is confirmed, we immediately begin the sourcing process. Should you wish to cancel, please contact us as soon as possible at highensweden@gmail.com.

EXCEPTIONS

In the rare event that a sourced item cannot be secured or does not meet our quality standards, you will be promptly notified and issued a full refund.

CONTACT

highensweden@gmail.com